RETURN AND EXCHANGE

We hope you love everything you order from us, but if something isn’t quite right, please reach out to hello@maaloufunbleached.com, and we will assist you with your return.

RETURN

When you place an order with us, you have 14 days to reconsider your purchase and initiate a return. The return period expires 14 days after you receive your order. We will process your refund using the same payment method within 14 days of receiving your return.

If you ordered multiple items in the same purchase and they were delivered separately, the return period starts from the day you received the last item.

To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

You cannot cancel your purchase by refusing to accept the package unless you have given us prior notice.

RETURNS ON UNDERWEAR

For hygiene reasons, we can only accept returns on underwear if the items are unworn, unwashed, and in their original condition with all tags attached. We cannot accept returns on underwear that has been tried on without protective barriers. If you are unsure about the fit, please try the underwear over your own before making a decision.

Unfortunately, we do not offer free returns, but we will gladly provide you with a return label. The return shipping fee will be deducted from your final refund, and the cost will depend on the destination.

EXCHANGES 

We do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the correct item.

To initiate a return please send a copy of your order invoice to hello@maaloufunbleached.com and send your return to:

Maalouf ApS
Tøndergade 13, 5th Floor
1752 Copenhagen V, Denmark

IMPORTANT NOTES

Maalouf is not responsible for delays caused by customs clearance.

We are not liable for shipping costs on uncollected packages.

Please don’t hesitate to reach out if you have any questions or concerns—we’re happy to help!